rConfig V8 Custom Commands Architecture

rConfig V8 Custom Commands

Custom Commands enable organizations to extend rConfig V8 functionality through bespoke Laravel Artisan commands developed by rConfig Professional Services. This enterprise-grade customization service allows you to build tailored workflows, integrations, and automation directly into rConfig’s core architecture while maintaining full compatibility with future platform updates. Use Custom Commands alongside the REST API and Custom Workflows to build cohesive automation portfolios that span both internal and external systems.

Unlike the Script Integration Engine (which provides user-accessible scripting), Custom Commands are professionally developed Laravel components that integrate deeply with rConfig’s codebase, database models, and service layers—delivering enterprise-quality solutions for unique business requirements.

Key Capabilities

Deep platform integration: Access rConfig’s internal APIs, database models, and service classes for comprehensive functionality.

Framework-native development: Leverage Laravel’s extensive ecosystem, including queues, events, notifications, and caching.

Production-ready code: Professional Services delivers tested, documented, and maintainable code following Laravel best practices.

Update compatibility: Custom commands are architected to remain compatible across rConfig version updates.

CLI and scheduled execution: Run commands manually via Artisan CLI or integrate with rConfig’s scheduled task system.

Security and performance: Commands inherit rConfig’s security model and are optimized for enterprise-scale operations.

Common Use Cases

Custom notification systems: Implement specialized alerting workflows integrating with enterprise communication platforms (Microsoft Teams, ServiceNow, PagerDuty).

Advanced reporting pipelines: Create sophisticated data extraction and transformation routines for executive dashboards, compliance reports, or business intelligence systems.

ITSM integration: Build deep integrations with ticketing platforms (Jira, ServiceNow, BMC Remedy) including bidirectional data synchronization.

Automated remediation: Develop intelligent response systems that automatically remediate configuration drift or compliance violations based on custom business logic.

Data import/export workflows: Create specialized routines for synchronizing rConfig data with ERP systems, CMDB platforms, or data warehouses.

Custom visualization workflows: Generate specialized reports, charts, or data exports in formats required by your organization.

Multi-system orchestration: Coordinate complex workflows spanning rConfig and multiple external systems with transaction management and rollback capabilities.

Compliance automation: Implement organization-specific compliance checks and remediation workflows beyond standard policy definitions.

Custom Command Architecture

Custom Commands are Laravel Artisan commands that extend rConfig’s capabilities:

Framework integration: Built using Laravel’s command structure with full access to rConfig’s Eloquent models and services

Service layer access: Direct integration with rConfig’s device management, configuration retrieval, and backup services

Database operations: Native access to rConfig’s database schema with proper transaction handling and data integrity

Queue integration: Support for background processing and long-running operations via Laravel queues

Event system: Trigger and respond to rConfig events for reactive automation workflows

API integration: Programmatic execution via rConfig’s REST API for external system integration

Logging and monitoring: Comprehensive logging integrated with rConfig’s audit trail and monitoring systems

Development Process

1. Requirements Gathering

rConfig Professional Services works with your team to:

Document business requirements and use cases
Define success criteria and acceptance tests
Identify integration points and data flows
Plan deployment and rollout strategy

2. Design and Specification

Professional Services delivers:

Technical architecture document
API and data model specifications
Security and performance considerations
Testing and validation approach

3. Development and Testing

Professional Services team:

Develops custom command following Laravel best practices
Implements comprehensive error handling and logging
Creates unit and integration tests
Conducts security and performance review

4. Deployment and Documentation

Professional Services provides:

Installation and configuration instructions
User and administrator documentation
Training sessions for operations teams
Post-deployment support period

5. Maintenance and Updates

Ongoing support includes:

Compatibility updates for new rConfig versions
Bug fixes and performance optimization
Enhancement requests and feature additions

Example Command Structures

Notification Integration

# Send critical compliance violations to ServiceNow
php artisan custom:compliance-notify-servicenow

# Alert Teams channel when device becomes unreachable
php artisan custom:device-health-alert --platform=teams

Data Synchronization

# Export device inventory to CMDB
php artisan custom:sync-to-cmdb --full-sync

# Import device attributes from ERP system
php artisan custom:import-device-metadata --source=erp

Automated Remediation

# Auto-remediate configuration drift
php artisan custom:auto-remediate-drift --policy-id=5 --dry-run

# Roll back unauthorized changes
php artisan custom:rollback-unauthorized-changes --since=24h

Advanced Reporting

# Generate executive compliance dashboard
php artisan custom:generate-executive-report --format=pdf

# Extract audit data for GRC platform
php artisan custom:export-audit-trail --start-date=2025-01-01

Integration with rConfig Features

Custom Commands seamlessly integrate with rConfig’s native capabilities:

Scheduled Tasks: Commands can be scheduled using rConfig’s task scheduler for automated recurring execution

REST API: Execute commands programmatically via authenticated API calls from external systems

Event Hooks: Trigger commands automatically based on rConfig events (config changes, compliance violations, device status)

User Interface: Optional UI components can be developed for command configuration and monitoring

Notification System: Leverage rConfig’s notification infrastructure for command status updates

Audit Trail: All command executions are logged in rConfig’s comprehensive audit system

Security Considerations

Reference the Developer Notice for mandatory responsibilities before commissioning any custom development. Custom Commands adhere to rConfig’s security model:

Authentication: Commands respect rConfig’s user authentication and session management
Authorization: Role-based access control determines command execution permissions
Credential handling: Secure access to device credentials through rConfig’s encryption layer
Audit logging: All command executions and data access logged for compliance
Input validation: Comprehensive validation prevents injection attacks and malformed data
Rate limiting: API-triggered commands include rate limiting for abuse prevention

Performance and Scalability

Professional Services designs commands for enterprise-scale operations:

Queue-based processing: Long-running operations execute asynchronously without blocking
Batch operations: Efficient handling of large device inventories with chunking and pagination
Database optimization: Proper indexing and query optimization for high-performance data access
Resource management: Memory-efficient processing of large datasets and configuration files
Concurrent execution: Support for parallel processing where appropriate
Monitoring integration: Performance metrics and health checks for production monitoring

Getting Started

To commission Custom Commands for your organization:

Contact rConfig Support: Initiate discussion about your requirements and use cases
Requirements Workshop: Participate in discovery session with Professional Services team
Receive Proposal: Review technical approach, timeline, and investment
Development Phase: Collaborate with Professional Services during development
Testing and Acceptance: Validate commands in staging environment
Deployment: Professional Services assists with production deployment
Training and Handoff: Receive documentation and team training
Ongoing Support: Access maintenance and enhancement services

Professional Services Contact

For Custom Commands development:

Email: [email protected]
Subject Line: “Custom Commands - [Your Organization]”
Include: Brief description of requirements, timeline expectations, and contact information

The Professional Services team will respond within 2 business days to schedule an initial consultation.

Pricing and Licensing

Custom Commands are priced based on complexity, scope, and ongoing support requirements. Typical engagements include:

Initial development: One-time development fee based on estimated effort
Deployment support: Included with initial development
Documentation and training: Included with initial development
Maintenance and updates: Annual support agreement for version compatibility
Enhancement requests: Quoted separately based on scope

Contact Professional Services for detailed pricing tailored to your specific requirements.

Script Integration Engine (SIE) - User-accessible scripting framework
REST API - Programmatic access to rConfig
Scheduled Tasks - Automating command execution
Professional Services - Overview of consulting offerings